Frequently Asked Question
Find answers to common questions about orders,
shipping, returns, ring sizes and moissanite jewellery.
Orders
You can place an order by choosing your favourite jewellery piece, selecting any available options and completing checkout securely on our website.
Please contact us as soon as possible. If your order has not been processed or dispatched, we may be able to help with changes.
Yes, once your order is placed, you will receive an order confirmation email with your order details.
Please contact us quickly after placing your order. If the order has not been processed or dispatched, cancellation may be possible.
We accept secure online payment methods available at checkout.
Shipping
Yes, we offer free UK delivery on all orders.
UK standard delivery usually takes 3–5 working days. Express and international delivery times may vary.
Where tracking is available, tracking details will be sent to your email after your order has been dispatched.
International delivery may be available depending on your location. Shipping costs and delivery times will be shown at checkout where available.
Delivery times are estimates and may vary during busy periods, holidays or courier delays. Please contact us if your order has not arrived within the expected timeframe.
Returns
Eligible items may be returned within 30 days of delivery, provided they are unused, unworn and in their original packaging.
Please contact our support team with your order number and reason for return. We will provide return instructions.
Custom, personalised, engraved or final-sale items may not be eligible for return unless they arrive faulty or damaged.
Once your return has been received and inspected, approved refunds will be processed back to your original payment method.
If you need a different size or style, please contact us. Exchanges depend on product availability and return eligibility.
Ring Size
You can use our Ring Size Guide to measure your finger or compare an existing ring at home.
If you are between sizes, we recommend choosing the larger size for a more comfortable fit.
Yes, you can wrap a thin strip of paper or string around your finger, mark where it overlaps, then measure it in millimetres and compare it with our size chart.
Wider bands may feel tighter, so we recommend sizing up slightly for a more comfortable fit.
Yes, contact our support team and we will be happy to help before you place your order.
Moissanite
Moissanite is a brilliant gemstone known for its sparkle, durability and ethical origin.
No, moissanite is a different gemstone with its own unique brilliance and beauty.
Yes, moissanite is durable and suitable for everyday jewellery including rings, earrings, necklaces and bracelets.
No, with proper care, moissanite keeps its brilliance and sparkle for years.
Yes, moissanite is lab-created and conflict-free, making it a responsible choice for modern jewellery.
Payments
Yes, payments are processed securely through trusted payment providers.
We accept secure online payment methods available at checkout.
If available at checkout, you can choose a buy now, pay later payment option.
No, we do not store your full payment card details on our website.
Payments may be declined by your bank or payment provider for security or verification reasons. Please check your details or try another payment method.