Terms & Conditions
Welcome to Moissanite Jewls. By using our website and placing an order, you agree to the terms and conditions outlined below. Please read them carefully before purchasing from our store.
1. General Information
These terms apply to your use of the Moissanite Jewls website and any purchases made through our online store. We reserve the right to update or change these terms at any time.
2. Products
We aim to display our jewellery as accurately as possible. Product images, descriptions, prices and availability may be updated without notice. Please note that colours and product appearance may vary slightly depending on screen settings and lighting.
3. Pricing
All prices are shown in the currency displayed on our website. We reserve the right to change prices at any time. If a pricing error occurs, we may cancel or refuse an order before it is processed.
4. Orders
After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance. We may cancel or refuse orders if payment is not authorised, stock is unavailable or incorrect information has been provided.
5. Payment
Payments must be completed at checkout using the available payment methods. All payments are processed securely through trusted payment providers. We do not store your full payment card details.
6. Shipping
Delivery times are estimates and may vary depending on location, courier delays or busy periods. Please make sure your shipping details are correct before placing your order. We are not responsible for delays caused by incorrect addresses, courier services or customs.
7. Returns & Exchanges
Eligible items may be returned within 30 days of delivery, provided they are unused, unworn and in their original packaging. Custom, personalised, engraved or final-sale items may not be eligible for return unless they arrive faulty or damaged.
8. Faulty or Damaged Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order details and clear photos of the issue. We will review the matter and provide further instructions.
9. Intellectual Property
All website content, including text, images, branding, graphics and product designs, belongs to Moissanite Jewls or its content providers. You may not copy, reproduce or use our content without permission.
10. Website Use
You agree not to misuse our website, interfere with its security, attempt unauthorised access or use the website for unlawful purposes.
11. Limitation of Liability
Moissanite Jewls is not responsible for indirect, accidental or consequential losses resulting from your use of our website or products, except where required by law.
12. Privacy
Your personal information is handled according to our Privacy Policy. Please review our Privacy Policy to understand how we collect, use and protect your information.